Getting Started
I put the CD in and nothing happens?
The software is installed but I cannot connect get a connection?
Every time I connect to the HealthNet web site, I get the registration
page?
I want to configure my email and
Internet Explorer settings on a second computer?
My Email does not work, what are the
correct settings?
I am completely lost, can I speak to someone?
How do I uninstall HealthNet software from my
machine?
I want to change my Internet Service Provider
(ISP) but continue to use HealthNet's Member services?
I put the CD in and nothing happens?
Remember that the CD is only for PCs with Windows 95, 98, NT or 2000
operating systems, not Macs at present. Also, some PCs do not run
the CD automatically, in that case the program can be run manually as
follows:
- Click on START and select RUN...
- Type D:\HealthNet.exe
(replace "D" with your CD drive letter if different)
If you still experience problems:
- Click on START and select RUN...
- Type D:\PC\Main.exe
(replace "D" with your CD drive letter if different)
The software is installed but I cannot connect get a connection?
Every time I connect to the HealthNet web site, I get the registration
page?
HealthNet
uses a "cookie" on your computer to jump past this page if
you have registered. To ensure that this works
make sure cookies are enabled by setting your Internet Options, Security
setting to "Medium". This is the default setting and is quite safe, as it
always warns if pages have dangerous content.
You can then reset your HealthNet cookie by simply clicking on the
"I have already registered" link at the top of the registration
page
I want to configure my email and
Internet Explorer settings on a second computer?
Go to "Member Services" , "User Admin",
"Update Browser and Email settings". Then enter your username
and password. Then choose from the options to restore your settings
automatically.
My Email does not work, what are
the correct settings?
I am completely lost, can I speak to
someone?
Yes, the following numbers are at standard national call rates, not
premium rates.
- BTClick on 0870-600-2549 - For
problems with your connection to the Internet.
- HealthNet Technical support on 0870 870
8795 - For problems with your email, member
services or anything else. (open 9am to 5pm weekdays)
How do I uninstall HealthNet software from
my machine?
HealthNet uses completely standard Microsoft Internet Explorer
software, we do not recommend that you remove this from your computer as
it is used by other programs, however you may want to change the settings
as follows:
I want to change my Internet Service
Provider (ISP) but continue to use HealthNet's Member services?
No problem, your account login details will still be valid within
HealthNet's member services. If you use an email address
provided by HealthNet then you will have to change your email account's
outgoing "SMTP" mail server setting as described in our Email
FAQ here